How do I register?
Visit the Log In section, enter your mobile number and email ID. Verify via the link sent to your email. Alternatively, log in using Facebook or Google.

Benefits of Registering:
View and track orders, and receive exclusive previews and updates by subscribing to the newsletter.

Is there a reward program?
No rewards or loyalty programs are currently available.

Forgot Password:
Use the ‘Forgot Password’ option on the Log In page. A reset link will be sent to your registered email.

Can I edit personal details?
Yes, via the ‘My Account’ section after logging in.

Mandatory Registration:
No, you can shop as a guest.

Disclosure of Email and Phone Number:
Yes, these details are required for secure shopping.

Unsubscribe Services:
Click ‘Unsubscribe’ in the ‘My Account’ section.

Contact Details:
Call/WhatsApp: (9:30 AM–6:00 PM IST, Mon-Sat, except national holidays)
Email:

Response Time:
Within 24 hours.

Shipping Charges:

India: Free.
International: Free for orders above $400; $35 for orders below $400.

Duties and Taxes:
Import duties may apply 

Change Address:
Address changes are permitted prior to shipping by contacting Customer Care.

Delivery Timeline:

India: 3–4 business days for most orders.
International: 11–12 business days.
Wedding Couture: 7–8 weeks for production + delivery time.

Store Pickup:
Available by informing Customer Care within 24 hours of placing the order.

Unavailable During Delivery:
Courier partners will reschedule up to three attempts before returning to the warehouse.

Order Limit:
No quantity restrictions.

Order Tracking:
Use the tracking link sent via email or check the ‘My Account’ section.

Size Guide:
Available on product pages.

Made-to-Order:
Available for bridal and occasion wear; minor alterations are possible for ready-to-wear.

Order Cancellation:
Allowed before shipping.

Damaged or Incorrect Order:
Refuse the order if tampered, or contact Customer Care within 24 hours

Out-of-Stock Products:
Refunds will be processed for unavailable items.

Return Policy:
Returns accepted within 15 days for unused items with original tags. No returns for discounted, made-to-order, or international (except USA) orders.

Refund Eligibility:
Refunds apply only to full-price items. Processed within 7 business days.

Exchanges:
Exchange available for full-price merchandise for a different size or product of equal/higher value.

Online Credit Coupon:
Digital credit valid for 90 days on single purchases of equal or higher value.

Reverse Pick-Up:
Free for full-price items within India.

Store Returns/Exchanges:
Possible at any Anita Dongre store with the original invoice (no refunds at stores).

All major Credit/Debit cards and Internet banking options are accepted.